We have a tried and tested mystery shopping department that provides authentic and consistent evaluation for operational performance, benchmarking and service assessment. The large number of mystery companies that we have set up across the UK, provide rapid return of information sent by post, email, phone and fax.
Ideal for training purposes we can provide same day turnaround of mystery calls. MP3 sound files of recorded calls are available for clients to download and play, from our phone-recording service.
We conduct the mystery calling for BDRC's Meetings Benchmark Tracker study, which provides monthly assessment of conference enquiries to over 500 hotels and conference venues of all major hotel/venue chains and a number of stand alone venues in the UK. Areas evaluated include service delivery, manner and approach, and follow up.